Cold calling: Using a phone directory to sell products or solicit donations Answering calls: Answering incoming calls from prospective customers Using scripts: Providing information about product features, prices, and benefits Resolving complaints: Handling complaints or questions from customers and clients Scheduling appointments: Scheduling appointments with prospective clients Time management: Dealing with numerous consumers daily Customer service: Understanding customer needs and behaviors Maintaining relationships: Maintaining a positive relationship with prospective customers Maintaining records: Maintaining customer records Training: Onboarding and training new salespeople